At Angel Pest Control, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using Angel’s website and associated tools, you consent to the practices described in this policy.
Information We Collect
We collect the following types of information from our customers:
- Personal Information: When contacting us, we may collect your name, email address, postal address, and phone number.
- Payment Information: When you make a purchase through our platform located at https://angelpc.fieldportals.com/landing/index, we may collect your credit card information to process payments securely. Please note that we do not store your credit card information directly; it is securely stored by our payment processor, Worldpay (worldpay.com).
- Service Details: Depending on the services you request, we may collect additional information, such as the square footage of your home or yard, to help facilitate the fulfillment of your orders.
How We Use Your Information
We use the collected information for the following purposes:
- Order Fulfillment: We use your personal information to process and fulfill service orders, including scheduling appointments, planning appointments, and fulfilling requested services.
- Communication: We may use your contact information to communicate with you regarding your orders, service updates, and account-related matters.
- Reporting: We use aggregated and anonymized data for reporting purposes to improve our services and understand customer preferences. Your personal information will not be identifiable in these reports.
- Payment Processing: When you elect to pay for services or products offered by our company, your credit card information is securely processed by Stripe for payment purposes. We do not store your credit card details directly on our system.
- Product Improvement: We may use third-party software to understand how our product is being used, make improvements, and measure the effectiveness of our overall Angel experience. These third-party products are subject to change without notice. Customers will not have access to view any data collected by these third-party systems.
- Cookies: Cookies might be used to help the overall shopping experience including storing any information collected during the process to help during the shopping experience. Examples of stored data may include, your personal information, product & service selection(s), details about your property, and service delivery terms you’ve agreed to along the way.
Data Security
We take the security of your data seriously. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Only authorized employees may access your information. We employ third-party companies and individuals who perform website-related services, administer our website or analyze how our website is being used. These third parties may have access to your personal data only to perform these necessary tasks and are obligated not to disclose it or use it for any other purpose.
Your credit card information is stored and processed securely by Worldpay, which is a trusted payment processing service. At no point do third parties have access to your credit card information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third parties in the following circumstances:
- Service Providers: Your information may be shared with service providers who are involved in fulfilling your orders, such as companies, contractors, and/or technicians.
- Legal Compliance: We may disclose your information to comply with legal obligations, respond to governmental requests, or protect our rights and interests.
- Phone Numbers:No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
Links to Other Sites
The Angel website may contain links to other websites. This privacy statement applies only to the web properties that include “angelpest.com”. Please review the privacy statement of any site before submitting your personally identifiable information.
Children’s Privacy
Our site and our services are not directed at or intended for children under the age of 18. We do not knowingly collect information from individuals under 18 years of age. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us so that we can remove this information from our servers.
Your Choices
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise these rights or have any questions about your data, please contact us at jfredlund@goanteater.com.
